Patient Rights

Equal Treatment

  • Patients have the right to receive care without regard to race, ethnicity, national origin, religion, sex, age, mental or physical disability, medical condition, sexual orientation, claims experience, medical history, evidence of insurability, genetic information, or source of payment.

Access to Services

  • Healthcare services are provided in alignment with covered benefits in your policy, ensuring no discrimination based on personal or medical factors.

Respect and Dignity

  • You will be treated respectfully, with a focus on your privacy and dignity, free from any form of abuse or harassment.

Timely and Safe Care

  • Services are delivered promptly, courteously, and in a safe environment.

Communication and Understanding

  • Your diagnosis, prognosis, and treatment options will be explained in understandable terms, ensuring you make informed decisions about your health.

Patient-Centered Decisions

  • Participate in decisions regarding your care, understanding the consequences of treatments or decisions to refuse care.

Confidentiality

  • All communications and medical records are handled confidentially, as required by law and medical ethics.

Appeals and Grievances

If a service is denied, patients can:

  1. Appeal the decision through the grievance process.

  2. Seek external review by independent organizations or governmental agencies.

Research Participation

  • The clinic does not engage in human experimentation or research without explicit patient notification and consent.

Feedback and Concerns

For compliments or concerns, contact our Customer Relations Department:
Apex Med Family Healthcare
99 North San Antonio Ave., Suite 210, Upland, CA 91786
Phone: (909) 581-8509 | TTY: 711

External Resources

Anti-Discrimination Policy

Apex Med Family Healthcare complies with Federal civil rights laws, ensuring no discrimination based on race, color, national origin, age, disability, or sex.

Accessibility Services

  • For Disabilities: Qualified interpreters and auxiliary aids available free of charge.

  • For Limited English Proficiency: Free language services in languages including Spanish, Chinese, Tagalog, Vietnamese, and more.

For assistance, contact Customer Relations at (909) 581-8509.

Filing a Grievance

If you believe discrimination has occurred, file a complaint with:
U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201
Phone: (800) 368-1019 | TTY: (800) 537-7697