PATIENT RESPONSIBILITES

As a patient of Apex Med Family Healthcare, you have both rights and responsibilities to ensure quality healthcare is delivered in a courteous and sensitive manner by our physicians and staff.

Responsibilities:

  1. Provide Honest Information

    • Share accurate and complete details with your healthcare provider.

  2. Inform About Legal Directives

    • Notify your provider if you have a Living Will, Advance Directive, Power of Attorney, or any document affecting care.

  3. Understand Insurance Coverage

    • Familiarize yourself with the benefits and exclusions of your health insurance plan.

  4. Access Services Appropriately

    • Know how to use healthcare services for routine, urgent, and emergency situations.

  5. Present Identification

    • Show your ID and insurance card before receiving care.

  6. Consult Your PCP

    • Contact your Primary Care Provider (PCP) before seeking treatment, except in life-threatening emergencies.

  7. Keep Appointments

    • Attend scheduled appointments or notify the provider’s office in advance if you cannot attend.

    • Note: Missed appointments without a 24-hour cancellation may incur charges.

  8. Build a Patient-Provider Relationship

    • Establish rapport with your PCP and behave respectfully towards staff, other patients, and facility operations.

  9. Ask Questions

    • Seek clarification to understand your health issues and participate in setting treatment goals.

  10. Follow Treatment Plans

    • Adhere to your provider’s advice and be aware of potential consequences for non-compliance.

  11. Medication Awareness

    • Know the purpose, usage, and dosage of your medications, including over-the-counter products and dietary supplements.

    • Inform your provider about all medications and any allergies or sensitivities you have.

  12. Update Personal Information

    • Notify the clinic of changes to your address, phone number, or insurance details promptly.

  13. Pay for Services

    • Pay for services or non-covered treatments, including co-payments, at the time of care.

  14. Share Concerns

    • Report any concerns about your care by contacting Customer Relations.

  15. Provide Necessary Information

    • Supply the information required by the clinic and its practitioners for your treatment.

  16. Respect Others

    • Treat clinic staff and fellow patients with respect and courtesy.

  17. Arrange for Transportation

    • Provide a responsible adult to transport you home and stay with you for up to 24 hours if directed by your physician.

Feedback and Concerns

We value your feedback. If you have a compliment or concern, please contact:

Apex Med Family Healthcare
Attn: Customer Relations
99 North San Antonio Ave., Suite 210
Upland, CA 91786
Phone: (909) 581-8509

  • Hearing Impaired Services: TTY 711

  • Language or LEP Services: Call the number on your insurance ID card for free assistance.

Unresolved Concerns

If your concern is not satisfactorily resolved, you may contact:

California Department of Public Health

Phone: (888) 354-9203
Website: www.cdph.ca.gov

California Department of Managed Health Care (For Managed Care Patients)

Address:
California Department of Managed Health Care
980 9th Street, Suite 500
Sacramento, CA 95814
Phone: (888) 466-2219
Website: www.dmhc.ca.gov

Office of the Medicare Beneficiary Ombudsman (For Seniors)

Website: Medicare Beneficiary Ombudsman
Phone: 1-800-MEDICARE (1-800-633-4227) (Available 24/7)